FAQs + Policies

Policies

• Payments
  • Full payment is required at booking to reserve your class spot, private lessons, or private group sessions. All sales are final. Terms + conditions apply.
  • Gift cards are not refundable or redeemable for cash.
  • Sign up with 5 or more people to secure any scheduled time slot and get 10% off. Advance payment in full is required. Terms + conditions apply.
• Class Policies
  • Instructors are subject to change without notice.
  • Please arrive at least 15 minutes prior to class start. We cannot accept participants after the start time of the class.
  • Participants are not permitted to enter the workshop spaces more than 5 minutes after the scheduled start time. No exceptions. If you are later than 5 minutes past class start time, we cannot offer you a credit or refund for the class.
  • Glass bottles are not permitted in the workshop areas.
  • Cellphones are permitted in class – but only to take photos and videos using the equipment provided by MADEwkshop AFTER being set up per the lead instructor’s instructions. IF YOU CHOOSE TO BRING ELECTRONIC DEVICES INTO THE WORKSHOP AREAS, PARTICIPANTS AGREE TO HOLD MADE WORKSHOP HARMLESS FROM ANY DAMAGE THAT MAY OCCUR, AND AGREE TO ASSUME FULL FOR YOUR RESPONSIBILITY FOR YOUR PERSON AND PERSONAL PROPERTY.  All electronics must be set to Airplane mode while in class. Our front desk number is available in case of emergency, and a member of our team will retrieve you to take the call outside the shop area or relay the message. MADEwkshop is NOT responsible for any damage to any personal cell phones / tablets / electronic equipment brought into our facilities.
  • MADEwkshop reserves the right to cancel a class due to low attendance. Registered participants will be notified within 24-hours prior to class start and be given a credit and alternative date options.
  • All participants agree to follow all safety rules and guidelines, acknowledge that MADEwkshop programs involve the use of power and hand tools. The use of these tools and materials include risks that may lead to injury.
  • All participants agree to immediately receive first aid and/or medical treatment should the need arise, and to submit to a drug/alcohol test during treatment if asked.
  • Safety is our #1 priority, and MADEwkshop is a sober activity. If it is determined by our team that a participant appears to be compromised or behaving in a manner that could cause harm to themselves or others, you will be immediately asked to leave the facility, and no refunds will be given. If you have a medical condition that presents in a manner to this effect, please contact us at least 72-hours prior to your scheduled class to speak with a member of our customer experience team. No exceptions.
• Memberships, Cancellations and Holds
  • Memberships include two 3-hour classes or three 2-hour classes per month (6 hours total); 10% off all retail, additional classes and private lessons; and advance invites for specialty workshops and member-only events.
  • All Memberships are auto-pay and renew monthly after first use.
  • Memberships require a minimum 3-month commitment.
  • New members receive a one-time $99 rate for the first month and are charged $199/mo auto-pay thereafter.
  • Memberships require a 30-day written cancellation notice via email to hello@madewkshop.com. You will receive confirmation upon receipt along with your final payment date. The 30-day policy is based on the membership billing date.
  • Membership Hold. Memberships are eligible for our hold program. You may place your membership on hold one time per calendar year. All membership suspensions will be capped at a 3-month maximum time allowance. After the 3-month term, your membership will be reactivated. For each additional hold, there will be a fee of $40. MADEwkshop must obtain a request to cancel 30 days prior to the final payment.
  • Military Deployment Hold: Any member that serves in any branch of the armed forces may suspend their membership for the entire length of their military deployment.
  • All Members are eligible for 2 courtesy cancellations per calendar year, per the terms + conditions of our cancellation policy.
  • All Membership sales are final.
• Packages, Cancellations, and Conditions
  • All Package sales are final.
  • All Packages are good for 6 months from the date of purchase.
  • All Package holders are eligible for 1 courtesy cancellation per calendar year, per the terms + conditions of our cancellation policy.
  • Discounted packages are available for students, teachers, and members of the military (active and retired). Proper and current legal documentation is required to activate discounted rates.
• Cancellations and Refunds
  • All participants must agree to the cancellation policy in order to attend MADEwkshop. No exceptions.
  • All sales are final.
  • Classes are not eligible for transfer, exchange, or refund.
  • Cancellations made less than 5 days before a scheduled are considered a late-cancel are non-refundable.
  • Cancellations made 5 or more days before class start can be rescheduled at no charge, class selection pending availability.
  • The first class of a multi-session class covers important material. If you cannot make it to this, you’ll need a catch up with a private lesson ($95/hr.) before continuing on with the class series.
  • No-shows are non-refundable and forfeit the right to reschedule.
  • There are no refunds or credit given at any time for classes with out-of-town and/or special guest instructors.
• Waivers / Liability Release
  • All participants are required to sign all waivers: the first online during class registration, and a second upon arrival at the shop at check-in. No exceptions.
  • For participants under 18: parent/guardian signature required on both online and on-site waivers.
  • All participants are required to have a current waiver and emergency contact on file prior to the start of each class.
  • Upon creating an account or purchasing any MADEwkshop program, you are acknowledging and agreeing to the below Participant Liability Waiver and Statement of Financial Responsibility Release.

  
  WARNING: READ CAREFULLY. THIS AGREEMENT INCLUDES A RELEASE OF LIABILITY AND WAIVER OF LEGAL RIGHTS THAT DEPRIVES YOU OF THE RIGHT TO SUE MADE WORKSHOP LLC, D/B/A MADEWKSHOP (“MADEwkshop”) AND OTHER PARTIES. BY ACKNOWLEDGING THIS DOCUMENT, YOU INDICATE YOU ACCEPT IT AND HAVE READ IT IN ITS ENTIRETY. SEEK THE ADVICE OF LEGAL COUNSEL IF YOU ARE UNSURE OF ITS EFFECT.

  I understand and acknowledge that there are risks while participating in activities and using the facilities offered by MADEwkshop. By registering for classes/workshops through MADEwkshop and/or by participating in any MADEwkshop class/workshop, I agree to the following Participant Liability Waiver and Statement of Financial Responsibility. I understand, acknowledge, attest, agree and represent as follows:

  SAFETY AND CONDITIONS OF USE
  I agree that I am personally responsible for my safety and actions while at MADEwkshop. I agree to use MADEwkshop facilities, tools, equipment, and materials in a safe way, and to utilize safety gear appropriate for each task in which I engage, including, but not limited to, eye protection at all times when in the work areas. If I have any questions as to the proper or safe use of any tool, equipment, or material, I will not use the same until I have consulted with MADEwkshop personnel. I will comply with all MADEwkshop policies and rules, including but not limited to all MADEwkshop guidelines, signage, and instructions. If at any time I notice machinery, equipment and/or tools are not functioning properly, I agree to stop using said machinery and immediately contact a MADEwkshop staff member. If I see anyone acting in an unsafe manner, I agree to immediately contact a MADEwkshop staff member. I agree that I shall be responsible to pay any applicable fees for use of MADEwkshop facilities, tools, equipment, or materials, and for any and all damage, loss, or clean-up caused by my use of the same. Because MADEwkshop is open for use by other individuals, I recognize that confidentiality is not and cannot be promised. I understand that I am responsible for properly monitoring and labeling anything I bring into MADEwkshop, and that MADEwkshop is not responsible for any lost, damaged, or stolen property.

  ELECTRIC ARC WELDING IN USE IN FACILITY.
  Electric arc welding and cutting processes produce intense electric and magnetic (electromagnetic) fields. Persons with a pacemaker should NOT go near welding or cutting operations until they have consulted their doctor and obtained information from the manufacturer of the device. I attest that I do not have a pacemaker and personally assume all risks.

  ASSUMPTION OF THE RISK
  I recognize and agree that my use of MADEwkshop facilities, tools, equipment, and materials is entirely optional and voluntary. I further understand and agree that such use involves various inherent hazards, dangers, and risks, including without limitation, and only by way of example, the risk of trips, slips, and falls; cuts, broken bones, burns, and other wounds to hands, head, feet, eyes and other body parts; serious personal injury and illness, paralysis, permanent disability, and even possibly death; electrical shock; impalement; exposure to dust, fumes,
  smoke, noise, and vibrations; and accidents due to negligence of other users or MADEwkshop personnel or vendors, or due to defective or inadequate facilities, equipment, tools, machinery, materials, or due to inadequate maintenance or repair, training, instructions, supervision, first aid, and medical treatment, or safety gear. I have no known medical or physical condition (including pregnancy), mental or emotional disability including but not limited to cardiac irregularity, episodes of dizziness, asthma or other breathing difficulties, diabetes, neurological disorders, spinal joint tendon or ligament injuries, high/low blood pressure or any other disability that would put me in any physical or medical danger or prevent or limit me from attending and/or participating in any MADEwkshop classes. I ASSUME FULL RESPONSIBILITY FOR ANY RISKS OF LOSS, DAMAGE, OR PERSONAL INJURY, INCLUDING DEATH, THAT I MAY SUSTAIN, OR ANY LOSS OR DAMAGE OF PROPERTY I OWN, AS A RESULT OF BEING ENGAGED IN SUCH ACTIVITY, WHETHER CAUSED BY THE NEGLIGENCE OF MADEWKSHOP OR OTHERWISE.

  RELEASE OF LIABILITY
  With full awareness and appreciation of the risks involved, I, for myself and on behalf of my family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives, hereby forever release, waive, discharge, and covenant not to sue MADEwkshop, its managers, members, officers, agents, servants, independent contractors, affiliates, employees, successors, and assigns (collectively the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained by me or any of the property belonging to me, whether caused by the negligence of the Released Parties, any third-party using MADEwkshop, or otherwise, while participating in any activity while in, on, or around MADEwkshop and/or while using MADEwkshop facilities, tools, equipment, or materials.

  INDEMNIFICATION
  I agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and/or liabilities (including attorney fees) arising either directly or indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury death, property damage, loss of use, monetary loss, or any other injury from or related to my use of MADEwkshop facilities, tools, equipment, or materials, whether caused by the negligence of the Released Parties or otherwise. In the event of an illness, injury or medical emergency arising during the program or while I am at MADEwkshop, I hereby authorize and give my consent to MADEwkshop personnel to secure from any accredited hospital, clinic and/or physician any treatment deemed necessary for my immediate care. MADEwkshop may, but shall not be obligated or required to, administer to emergency aid, CPR, and use an AED (defibrillator), secure emergency medical care or transportation (i.e., EMS). I agree that I will be fully responsible for payment of any and all medical services and treatment rendered to me including, but not limited to, medical transport, medications, treatment and hospitalization and agree to indemnify and hold harmless the Released Parties from any liability associated with the treatment or related expenses.

  ACKNOWLEDGMENT
  I acknowledge and represent that I have read the foregoing waiver, understand it voluntarily as my own free act and deed, including without limitation the Release of Liability and Indemnification requirements contained above; I am sufficiently informed about the risks involved in using MADEwkshop; no oral representations, statements, or inducements, apart from the foregoing written agreement, have been made. I agree that this waiver shall be governed by and construed in accordance with Colorado law, and that if any of the provisions hereof are found to be unenforceable, the remainder shall be enforced as fully as possible and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the wavier as a whole. Any dispute related in any way to my participation in a MADEwkshop program or this waiver shall be submitted to confidential arbitration in Denver, Colorado. Any such arbitration shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

  RELEASE FOR PERSONAL LIKENESS:
  By entering the MADEwkshop premises and participating in the program, I understand that MADEwkshop and its affiliates, agents, representatives, and assigns may take photographs and/or video during the class of participants and/or their work. I grant to MADEwkshop and its successors, franchisees, assigns and licensees my irrevocable consent to include my photographic image and voice in various marketing materials, including but not limited to social media, websites, flyers, posters, and other promotional materials. All photographs, film or video footage, or other audio or video recordings of MADEwkshop and its participants, and any works derived therefrom, shall be the sole property of MADEwkshop or its assigns, as applicable, and I waive any and all rights of publicity, privacy or other rights therein. If you do not wish to be photographed or recorded, you should not participate in MADEwkshop. I WAIVE THE RIGHT TO INSPECT OR APPROVE VERSIONS OF IMAGES OR VIDEOS USED FOR PUBLICATION OR THE WRITTEN COPY THAT MAY BE USED IN CONNECTION WITH THE IMAGES/VIDEOS. I RELEASE MADEWKSHOP FROM ANY CLAIMS THAT MAY ARISE REGARDING THE USE OF MY STATEMENTS, VIDEOS, OR IMAGES INCLUDING ANY CLAIMS OF DEFAMATION, INVASION OF PRIVACY, OR INFRINGEMENT OF MORAL RIGHTS, RIGHTS OF PUBLICITY, OR COPYRIGHT.

  I REPRESENT I HAD A SUFFICIENT OPPORTUNITY TO READ THIS AGREEMENT, I HAVE READ AND UNDERSTAND THIS AGREEMENT, AND I AGREE TO BE BOUND AS SET FORTH HEREIN. I am at least eighteen (18) years of age and fully competent; and I agree to the terms of this document for full, adequate, and complete consideration fully intending to be bound by the same. This agreement is legally binding.